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Consumer Reports Responds to Associations’ Complaint

Consumer Reports responded swiftly to a letter from the Auto Care
Association, Automotive Oil Change Association, Service Station Dealers of America
and the Tire Industry Association rebutting an erroneous article about
aftermarket parts voiding vehicle warranties. In response to the letter sent
May 29, Consumer Reports published an article on June 9 on
ConsumerReports.org clarifying that “…the Magnuson-Moss
Warranty Act gives consumers the right to have their vehicle serviced at a
business of their choice and the option to use aftermarket parts….”
The original article in question was published in the May 20 issue of
Consumer Reports, “How Cheap Oil Change Can Cost You in the Long Run,” that
promoted a 2012 technical bulletin from Kia warning consumers not to use
non-OEM filters.
The three associations first called on the Federal Trade Commission to
take immediate action to have Kia withdraw a technical bulletin warning
consumers not to use non-OEM filters, a clear violation of the Magnuson-Moss
Warranty Act

Written on Friday, June 13, 2014 by
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